One thing is for certain, the future of financial services and the insurance industry is uncertain. In an environment of constant change, the need to stay current is now more important than ever. These opinions are our own and are here to provoke a conversation – so feel free to comment!
Many organisations have reacted quickly to social distancing and self-isolation tactics, doing what they can to keep the lights on and employees safe. However, organisations that are innovating to keep employees connected, engaged, productive, and secure whilst working remotely are the ones that will succeed.
In recent years, financial services providers have transitioned to more self-service models. The arrival of the COVID-19 pandemic escalated this transition, making self-service now essential for post-pandemic success.
We look at four key ways that today's agile technology teams can transform service management across the organisation.
Four considerations to guide your digital transformation in a safe and sustainable way, from creating a culture of change to striking a balance between agility and security.
Organisations are finally demonstrating a greater focus upon security as part of their normal operations as their digital transformation accelerates and new ways of working emerge. Smart investment in security is now key.
Life has changed dramatically in the past few months; 2020 will undoubtedly be a year of challenges and change. From a workplace perspective, one of the most notable shifts was the rapid rise of remote work in response to safer-at-home measures. IT service management teams, in particular, have a lot on their plate.
As more organisations move to remote work, many employees now rely on video conferencing tools to stay connected and productive. Here, we share our top tips for using these tools safely and securely.
The coronavirus pandemic has impacted every facet of our daily lives – from the way we work and live to how we socialise and shop. As people around the world adapt to a new reality, one thing is clear: the global business landscape will forever be changed.
As more organisations and people embrace remote work, the question becomes: how can employees protect themselves from phishing emails? Here, we share our Smarter Awareness tips on how to spot a scam email.
For many businesses, the first step toward a collaborative, yet secure home workplace is to navigate the known challenges these tools and platforms pose to your organisation – including cybersecurity gaps, data sharing, and compliance.
With the explosion of collaboration tools, employees are sharing more information than ever before. Technology teams – and everyone, really – must consider how they secure workforce communication over messaging and collaboration platforms to avoid noncompliance or devastating data breaches.
We’re excited to announce the newest addition to the KA2 advisory board.
We share a few considerations to keep in mind today for an improved workplace tomorrow.
In a challenging time for all British business, the FStech awards offer rich and inspiring examples of fintech companies using technology and innovation to keep on keeping on.
Today's CIOs are uniquely positioned to lead digital transformation and innovation in the service of strategic initiatives.
Join KA2 for the 20th annual FStech awards, one of the biggest nights for the top players in the fintech industry, taking place on 19th March in London.
The modern workplace is ever-evolving, which means you need a new approach to securing your modern workforce.
For many organisations, improving the employee experience requires a new approach – one that integrates collaboration, communication and security across the entire business.
Lewis Martin shares his key takeaways from the 2020 ServiceNow NowBox event.
If there’s one defining trait of a service-based organisation like yours, it’s customer experience. Aside from what service you offer, the next most important thing is how you deliver said service.
Though G Suite offers a secure, reliable and compliant environment, it’s only as secure as your configuration. Here are just a few of the most common best practices to keep your company’s G Suite data secure.
The holiday season is just behind us, and while we look ahead to a new year, cloud and cybersecurity will be a key focus for today’s technology and security leaders.
As we embark on a new year, it’s the ideal time to reassess the state of your organisation’s customer service and ensure you’re making the most of the latest technologies and trends to deliver an incredible customer experience, from request to resolution.
If you’ve not succumbed to Black Friday or perhaps are seeking further retail opportunity/therapy, Cyber Monday shopping offers will no doubt have filled your mailbox. This annual shopping extravaganza is "prime time for cybercrime" and cybercriminals have become relentless with their campaigns. Find our how KA2's Smarter Security Controls can help protect your organisation.
KA2's Smarter Forum entitled 'The critical component' took place on Thursday 21st November 2019. We take a look at some of the key discussion points.
Lewis Martin attends ServiceNow's Now at Work conference in London
The CRISP platform at NatWest Markets celebrates it's first birthday
A successful re-implementation of the ServiceNow platform for a leading international investment company.
KA2 has been accepted to the UK Government’s Crown Commercial Service (CCS) procurement framework G-Cloud 10.
KA2 continue to work with England Deaf Rugby and have just announced the Quiz Night to help raise funds for the clubs upcoming trip to Bulgaria.
Digital Transformation is more than just 'digital'. Firms need to consider 'people first'.
Everyone keeps asking, 'Why io?' - so here's our reasoning behind it...
Recent months has seen the demise of Carillion and the downturn of Capita. What can we learn from the downturn of these two outsourcing giants?
We take a look at how one of the world's biggest technology companies are leading the charge in the business transformation stakes.
The official relaunch of KA2, an expert consultancy specialising in technology transformation programmes for financial services and insurance firms. At the same time financial technology industry veteran Clare Walsh joins the firm as an advisor to the board and Guido Mittica as the Chief Operations Officer.
All technology driven transformation projects are unique. Get in touch now to discuss how we can help you to realise your business objectives.