Meet the team

The smarter team

We believe smart people and excellent communications are the ‘essential’ ingredients to underpin the delivery of every successful programme. The KA2 ServiceNow, business and technology domain experts are all seasoned practitioners whose combined insights and experience enable them to very quickly identify the precise blend of skills and expertise required to deliver a robust ServiceNow solution that is tailored just for you. 

We provide both strategic and tactical counsel and always lead by example. We encourage, cajole, train and mentor, and all are ready, willing to roll up our sleeves when the going gets tough. Honesty and integrity are our core values. We confront the issues head-on and provide objective advice and guidance, even when it may not be what our clients want to hear. Our unique team and proven ServiceNow experience have enabled many firms to move from being restrictive, risk-averse cultures into enlightened, forward-thinking organisations. KA2 for ServiceNow is the smartest thing to do. 

Chriss Andrews - CEO

Founder and CEO of KA2. Leading all aspects of our change driven technology programmes. A passion for rugby and travelling, Chriss isn't afraid to 'try' new strategies on a mission to create winning teams - for KA2 and our clients.

Chriss Andrews


My passions are people and business. I am very proud to have been responsible for creating a number of successful organisations, all of which have revolved around helping others to achieve their own business and personal development goals. With honesty and integrity central to everything I do, KA2 is another significant milestone on my own development journey. The company has an impressive track record, and over the years we have developed deep and solid relationships with all our clients. I am committed to creating a dynamic, collaborative environment for both my team and clients alike. A key goal is to always recognise and reward both individual and team contributions. Having fun is also high on my agenda, I enjoy a challenge and love learning. Every day is a new adventure and draws on over 35 years of experience gained from building and leading a number of successful entities. I continue to be very excited about the opportunities KA2 represents for everyone involved. Change is in my DNA because as part of an RAF family, I moved around a lot during my early years, before going on to study modern languages in Aberdeen. In 1984, I launched my first company, Church International, which is now a very established and successful recruitment business. I love rugby and the arts.

Kelvin Ceberg - Head of Operational Resilience

Combining business transformation delivery experience with industry knowledge. Kelvin has worked for leading tier-one financial institutions including Citigroup, JP Morgan and Nomura, bringing an unrivalled track record of success.

Kelvin Ceberg

Head of Operational Resilience

Kelvin brings a wealth of experience, having worked for world-leading global financial organisations such as Nomura, Citigroup, and JP Morgan where he helped to deliver large-scale transformation programmes and managing business and technology operations. 

He spent eight years at Barclays as the Head of the UK and European Business Resilience and Continuity.  Here he transformed the European Business Continuity function from a compliance to a risk-based approach supported by the four pillars of People Premises, Technology, and Suppliers,  governed through the Enterprise Risk Management Framework.  This experience is now the foundation for his work as the KA2 domain expert helping translate our customers’ operational resilience requirements into functional solution designs utilising the ServiceNow platform. 

Kelvin has a real passion for life with ski-ing, rugby, growing fabulous produce in his allotment and expanding his knowledge of fine wine and gourmet food all feature highly on the things he loves to do.  During the pandemic, he has come to the rescue of many friends and family, sorting out their home technology, rewarded with a bottle of wine, of course. 


Justin Gibbs - Head of Cyber Security

Cyber security has become the biggest challenge for every company in 2020, for Justin he’s no stranger to the demands of solving security problems for organisations of any size. When he’s not guiding clients with leading solutions he’s challenging himself with the physical demands of skiing on the highest peaks in the alps.

Justin Gibbs

Head of Cyber Security

Justin is the in-house Cybersecurity Expert at KA2 providing security advisory, guidance and strategy for clients embarking on their cloud journeys. In this role, Justin defines multi-cloud security architecture and provides governance best practice for the AWS, Microsoft, and Google Cloud platforms. 

Justin is a keen advocate of DevSecOps and has also worked with SNOW GRC and SecOps implementations since Madrid and promotes security automation delivery in CI/CD pipelines, SOAR capability within the SOC and Risk Management in GRC.

Justin has also held similar cloud security roles at NatWest Group, Fidelity International, Paddy Power Betfair, Jaguar Land Rover, Burberry, and Petrofac. Justin’s extensive security background of 25 years also includes Risk Management and considerable knowledge of security controls and risk management practices for highly regulated industries. His experience in security in other Blue Chip companies spans more than 20 years including many investment and financial services firms including ABN AMRO, Deutsche Bank, Fidelity International (FIL), ING Group, Lloyds Banking Group and UBS. 


Jean-Marc Jefferson - Head of Sustainability and Innovation

Jean-Marc has spent some 20 years running business units, sales and marketing teams, and service operations for a number of large IT infrastructure, communications and systems integrators. And then in 2012, he became interested in sustainability and IT.

Jean-Marc Jefferson

Head of Sustainability and Innovation

And then in 2012, two seemingly unrelated events set Jean-Marc on the path of Sustainable IT.

The first was when re-surfacing from a wreck dive off Malta, he saw a Leatherback turtle appear beside the dive boat asking for help. She had a fishing line wrapped around her rear left fin, starving the limb of blood. Immediately, Jean-Marc alerted his dive buddy, who duly jumped in to remove the line. Once freed, the turtle flipped over and with a wave of her fin, she disappeared beneath the waves.

The second was when researching what companies did with IT assets when they no longer had a use for them. Jean-Marc had a dawning realisation that very little was being done around the return journey for unwanted IT – by clients, integrators and manufacturers. This got him thinking and before long he was set on contributing to the development of solutions around Circularity in IT.

Initially, he figured that if we could measure and quantify the impact of IT on the planet, we could start to manage this impact positively. This led him to start providing clients with meaningful and tangible metrics around what IT carbon footprints look like and how we can reuse, repurpose, resell, recover, and recycle IT. He soon realised that we needed to do it at scale, so he looked at ways to automate the journey.

This is when Jean-Marc teamed up with KA2 and COzPro was born.

Jean-Marc says – Since 2015 I have spent many hours working out what I could personally do to advance the cause of Sustainability in IT. If ever I think the task is so large that I cannot possibly make a difference, I just think back to the turtle and it revitalises me. We can all make a difference, one turtle…. or one IT asset at a time.

Jean-Marc has a string of notable achievements which include:

  • Chief designer of COPro- The Environmental App for ServiceNow, which enables clients to measure, manage and report on their IT CO2 impact.
  • Contributor to and reviewer of the ITIL 4 Sustainability Module.
  • Helping one turtle.

Outside of business, Jean-Marc chairs the Maritime Archaeology Sea Trust (UK Registered Charity # 1140497) and he is also a TDI and BSAC Technical Diver (# 607791,  #A8179923)

Zoe Robertson - Head Of Marketing

A lover of all things Digital, Zoe is a dynamic and results-orientated marketing professional with a good head for business.

Zoe Robertson

Head Of Marketing

Zoe joins team KA2 to head up the Marketing Department. She brings a wealth of knowledge and experience in all things marketing, owns a strong understanding of effective PR and Marketing Communications, and has extensive experience in planning and executing effective marketing strategies across multi-channel campaigns in both B2B and B2C environments.

Having worked as a marketeer for almost 20 years, covering every kind of marketing there is, she has a real passion for all things digital and strives to turn creative ideas into talking points.

Zoe is known to be a bit of a ‘Monica’. She is a perfectionist who constantly strives for excellence.

When Zoe is not strategising her next campaign, she enjoys Formula 1, traveling, cooking and, long walks with her dog who she prefers to most humans.

Karl Henneker - Head of Technology and Business Operations

As the Head of Technology and Business Operations, Karl is the driving force behind our operational excellence and brings a wealth of experience and expertise to our team.

Karl Henneker

Head of Technology and Business Operations

Karl is passionate about streamlining processes, optimizing efficiency, and fostering a culture of continuous improvement. A keen eye for detail and a strategic mindset allows him to identify areas for enhancement and implement innovative solutions whilst overseeing all aspects of operations, ensuring seamless coordination between departments, and driving organizational success.

In addition to his internal responsibilities Karl also supports customer engagements, providing project governance to our internal delivery teams and working with customers to help them achieve and maintain ISO27001, ISO9001 and ISO20000 standards certification.

Outside of work Karl shares his house with Eugene the cat, is an ardent foodie spending lots of time in the kitchen experimenting with various cuisines to share with friends and loves nothing better than a countryside hike to work off those extra calories.

Breda Ferarrio - Strategic Business Coach and Transformation Consultant

Her passion lies in collaborating with businesses that are equally committed to achieving transformative change, both culturally and commercially.

Breda Ferarrio

Strategic Business Coach and Transformation Consultant

Breda works with KA2 and our clients to define the corporate vision and devise actionable strategies to bring it to fruition.  Her expertise, personalised guidance and supportive approach enhances leadership effectiveness, team performance and creates environments that promote growth and learning.

Breda brings a dynamic energy to her role, acting as the insightful third eye that uncovers hidden opportunities and potential to improve business performance and build for growth.

Her infectious joie-de-vivre and strategic acumen make her an invaluable addition to the KA2 team.

We look forward to working together and helping business leaders and their teams achieve their full potential and definitely have some fun in the process.

Kevin Covington - Advisor to the Board

Kevin is a little bit Shoreditch trendy, but what makes him even cooler is his ability to transform businesses and help them realise success.

Kevin Covington

Advisor to the Board

Kevin’s finance sector career spans over 30 years, having held senior roles within vendors, banks and Private Equity and Venture Fund backed technology firms. In 2014, Kevin founded Change Alley – a boutique advisory business which helps organisations targeting the Fintech sector to develop and grow their businesses. During this time he was appointed CEO of Metamako, which was acquired by Silicon Valley based Arista Networks in 2018. Prior to this Kevin led ITRS where he was instrumental in transitioning the business from a founder-led organization into a PE backed business with the structure and governance model required for institutional ownership. Kevin is an active board member and is deeply involved in leadership mentoring programmes for a number of technology hubs and accelerators including Techstars, Barclays Accelerator, Level 39 and the H2 Accelerator in Australia.

Clare Walsh - Advisor to the Board

Queen of playing Devil’s Advocate. Clare brings a wealth of Fintech knowledge and business acumen.

Clare Walsh

Advisor to the Board

Clare joins Team KA2 as an advisor to the executive management team. She brings nearly 40 years experience of the financial technology/fintech industry. Clare is a marketing and business development specialist and co-founder of Metia and Finextra, both ground breaking businesses within the fintech arena. Based on her extensive knowledge of the financial services sector and the challenges in creating sustainable businesses, Clare has a bit of reputation for being a challenger herself, always questioning the validity of long held opinions and strategies. Her role within KA2 will be to provide objective, independent business growth and marketing advice to Chriss and the team, together with access to her extensive network of contacts throughout the industry. Clare enjoys writing, and, unlike Chriss, she is an avid football fan, supporting West Ham.




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