Meet the team

The smarter team

We believe smart people and excellent communications are the ‘essential’ ingredients to underpin the delivery of every successful programme. The KA2 ServiceNow, business and technology domain experts are all seasoned practitioners whose combined insights and experience enable them to very quickly identify the precise blend of skills and expertise required to deliver a robust ServiceNow solution that is tailored just for you. 

We provide both strategic and tactical counsel and always lead by example. We encourage, cajole, train and mentor, and all are ready, willing to roll up our sleeves when the going gets tough. Honesty and integrity are our core values. We confront the issues head-on and provide objective advice and guidance, even when it may not be what our clients want to hear. Our unique team and proven ServiceNow experience have enabled many firms to move from being restrictive, risk-averse cultures into enlightened, forward-thinking organisations. KA2 for ServiceNow is the smartest thing to do. 

Chriss Andrews - CEO

Founder and CEO of KA2. Leading all aspects of our change driven technology programmes. A passion for rugby and travelling, Chriss isn't afraid to 'try' new strategies on a mission to create winning teams - for KA2 and our clients.

Chriss Andrews


My passions are people and business. I am very proud to have been responsible for creating a number of successful organisations, all of which  have revolved around helping others to achieve their own business and personal development goals. With honesty and integrity central to everything I do, KA2 is another significant milestone on my own development journey. The company has an impressive track record, and over the years we have developed deep and solid relationships with all our clients. I am committed to creating a dynamic, collaborative environment for both my team and clients alike. A key goal is to always recognise and reward both individual and team contributions. Having fun is also high on my agenda, I enjoy a challenge and love learning. Every day is a new adventure and drawing on over 35 years experience gained from building and leading a number of successful entities. I continue to be very excited about the opportunities KA2 represents for everyone involved. Change is in my DNA because as part of an RAF family, I moved around a lot during my early years, before going on to study modern languages in Aberdeen. In 1984, I launched my first company, Church International, which is now a very established and successful recruitment business. I love rugby and the arts. I am looking forward to visiting Japan to watch the 2019 Rugby World Cup series.

Lewis Martin - Head of ServiceNow and Service Management

Not to be mistaken for Lewis Hamilton, our Lewis also has a need for speed - whether it be on foot when completing the London Marathon or on his beloved motorbike. However, Monday to Friday, he applies his Formula 1 approach to IT Service Management. Lewis is a well known ServiceNow expert and is passionate about helping firms exploit the many benefits this game-changing capability delivers.

Lewis Martin

Head of ServiceNow and Service Management

Lewis brings a wealth of experience to the KA2 team. This includes managing a number of consulting practices within Europe and various IT Service roles for financial services firms. He has in-depth knowledge of, where he undertook his first implementation as a customer in 2008. In 2010 he formed and was chairman, of the UK ServiceNow User Group. Lewis is managing and building our ServiceNow and Service Management Practice, while also leading a number of our major ServiceNow client engagements. We believe that a consulting partner should be able to combine the real-world experience of being a customer receiving services, as well as able to offer direct and impartial advice and guidance. Having this experience allows Lewis to put our clients first, especially across service management, and the supporting tooling and platforms. His deep understanding of customer requirements enables him to drive and support technology transformation programmes in small or enterprise-scale organisations, irrespective of whether they are just starting out or are already on a change journey.



Kelvin Ceberg - Head of Operational Resilience

Combining business transformation delivery experience with industry knowledge. Kelvin has worked for leading tier-one financial institutions including Citigroup, JP Morgan and Nomura, bringing an unrivalled track record of success.

Kelvin Ceberg

Head of Operational Resilience

Kelvin’s brings a wealth of experience, having worked for world-leading global financial organisations such as Nomura, Citigroup, and JP Morgan where he helped to deliver large-scale transformation programmes and managing business and technology operations. 

He spent eight years at Barclays as the Head of the UK and European Business Resilience and Continuity.  Here he transformed the European Business Continuity function from a compliance to a risk-based approach supported by the four pillars of People Premises, Technology, and Suppliers,  governed through the Enterprise Risk Management Framework.  This experience is now the foundation for his work as the KA2 domain expert helping translate our customers’ operational resilience requirements into functional solution designs utilising the ServiceNow platform. 

Kelvin has a real passion for life with ski-ing, rugby, growing fabulous produce in his allotment and expanding his knowledge of fine wine and gourmet food all feature highly on the things he loves to do.  During the pandemic, he has come to the rescue of many friends and family, sorting out their home technology, rewarded with a bottle of wine, of course. 


Justin Gibbs - Head of Cyber Security

Cyber security has become the biggest challenge for every company in 2020, for Justin he’s no stranger to the demands of solving security problems for organisations of any size. When he’s not guiding clients with leading solutions he’s challenging himself with the physical demands of skiing on the highest peaks in the alps.

Justin Gibbs

Head of Cyber Security

Justin is the in-house Cybersecurity Expert at KA2 providing security advisory, guidance and strategy for clients embarking on their cloud journeys. In this role, Justin defines multi-cloud security architecture and provides governance best practice for the AWS, Microsoft, and Google Cloud platforms. 

Justin is a keen advocate of DevSecOps and has also worked with SNOW GRC and SecOps implementations since Madrid and promotes security automation delivery in CI/CD pipelines, SOAR capability within the SOC and Risk Management in GRC.

Justin has also held similar cloud security roles at NatWest Group, Fidelity International, Paddy Power Betfair, Jaguar Land Rover, Burberry, and Petrofac. Justin’s extensive security background of 25 years also includes Risk Management and considerable knowledge of security controls and risk management practices for highly regulated industries. His experience in security in other Blue Chip companies spans more than 20 years including many investment and financial services firms including ABN AMRO, Deutsche Bank, Fidelity International (FIL), ING Group, Lloyds Banking Group and UBS. 


Andy Downs - Head of Workplace Transformation

If you don't have a 'modern workplace' - quite frankly you're not living. A seasoned professional having worked with some of the world’s most demanding teams, Andy knows what it takes to deliver robust digital workspace transformations.

Andy Downs

Head of Workplace Transformation

Andy Downs, IT programme manager with over 25 years’ experience in the financial services arena working for leading global players including Fidelity International, UBS and JPMorganChase. Specialising in the delivery of modern end-user experiences such as Office 365, Mobility and Virtual Desktop Infrastructure (VDI), Andy brings a wealth of knowledge to Digital Workplace transformations. In between the demands of work and family life, Andy is a keen motorcyclist and will often be found at various racetracks around the UK and Europe during the summer months.

Kevin Covington - Advisor to the Board

Kevin is a little bit Shoreditch trendy, but what makes him even cooler is his ability to transform businesses and help them realise success.

Kevin Covington

Advisor to the Board

Kevin’s finance sector career spans over 30 years, having held senior roles within vendors, banks and Private Equity and Venture Fund backed technology firms. In 2014, Kevin founded Change Alley – a boutique advisory business which helps organisations targeting the Fintech sector to develop and grow their businesses. During this time he was appointed CEO of Metamako, which was acquired by Silicon Valley based Arista Networks in 2018. Prior to this Kevin led ITRS where he was instrumental in transitioning the business from a founder-led organization into a PE backed business with the structure and governance model required for institutional ownership. Kevin is an active board member and is deeply involved in leadership mentoring programmes for a number of technology hubs and accelerators including Techstars, Barclays Accelerator, Level 39 and the H2 Accelerator in Australia.

Clare Walsh - Advisor to the Board

Queen of playing Devil’s Advocate. Clare brings a wealth of Fintech knowledge and business acumen.

Clare Walsh

Advisor to the Board

Clare joins Team KA2 as an advisor to the executive management team. She brings nearly 40 years experience of the financial technology/fintech industry. Clare is a marketing and business development specialist and co-founder of Metia and Finextra, both ground breaking businesses within the fintech arena. Based on her extensive knowledge of the financial services sector and the challenges in creating sustainable businesses, Clare has a bit of reputation for being a challenger herself, always questioning the validity of long held opinions and strategies. Her role within KA2 will be to provide objective, independent business growth and marketing advice to Chriss and the team, together with access to her extensive network of contacts throughout the industry. Clare enjoys writing, and, unlike Chriss, she is an avid football fan, supporting West Ham.

Deborah Sowerbutts - Advisor to the Board

A rugby fan and master of risk management, Deborah brings a unique set of expertise and knowledge to the KA2 board.

Deborah Sowerbutts

Advisor to the Board

Deborah, a qualified Chartered Accountant (Price Waterhouse), joins KA2 as an advisor to the board, bringing a wealth of knowledge and experience in risk management, corporate governance, financial reporting, regulatory interactions and internal controls. For more than 25 years, Deborah has held senior positions with many leading global institutions, responsible for business management, operations, risk management and internal auditing, both domestic and internationally.

 Most recently, Deborah served as Regional Head of Global Real Estate for JP Morgan Chase, where she oversaw a real estate portfolio across 23 countries in EMEA. Prior to joining JP Morgan Chase, Deborah spent 15 years with Citigroup, where she most recently served as Chief Risk Officer for Global Transactions Services. Today, as founder and managing director of Rickard Associates, Deborah partners with financial services firms around the globe to help them address their regulatory and risk management challenges in a compliant manner.  

When Deborah’s not solving complex regulatory issues, you can find her cheering on one of her favourite rugby teams (Harlequins, London Scottish, and England). She also enjoys spending time in her garden allotment and is just starting out with flower gardening!

Zoe Robertson - Head Of Marketing

A lover of all things Digital, Zoe is a dynamic and results-orientated marketing professional with a good head for business.

Zoe Robertson

Head Of Marketing

Zoe joins team KA2 to head up the Marketing Department. She brings a wealth of knowledge and experience in all things marketing, owns a strong understanding of effective PR and Marketing Communications, and has extensive experience in planning and executing effective marketing strategies across multi-channel campaigns in both B2B and B2C environments.

Having worked as a marketeer for almost 20 years, covering every kind of marketing there is, she has a real passion for all things digital and strives to turn creative ideas into talking points.

Zoe is known to be a bit of a ‘Monica’. She is a perfectionist who constantly strives for excellence.

When Zoe is not strategising her next campaign, she enjoys Formula 1, traveling, cooking and, long walks with her dog who she prefers to most humans.




Nullam sapien nisl, pretium vitae leo vitae, aliquet pulvinar ante. Cras iaculis dolor lorem, ut dapibus eros ornare in. Nulla mollis facilisis arcu id ullamcorper. In id aliquam dui. Mauris mollis diam ante, eu dignissim sem blandit ac. Donec auctor nunc leo, in eleifend leo posuere at. Nunc nibh turpis, placerat eu vulputate quis, porttitor eu eros. Etiam at ornare orci.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras semper ante vel lectus luctus, sed ultrices arcu hendrerit. Vestibulum eleifend eget quam ut tincidunt. Integer nisi odio, faucibus vel dapibus vel, mattis at urna. Aenean bibendum, ipsum nec aliquet sagittis, justo leo bibendum ex, nec pretium justo lacus a eros. Fusce sagittis a nisl non iaculis. Cras in dictum leo, at venenatis velit. Fusce facilisis nec turpis id pretium. Vestibulum sed sagittis erat.

Find out more

We’re all about our clients and achieving their goals – so less ‘About Us’ - Get in touch now so we can talk about you.