Smarter ServiceNow Delivered

KA2 empowering business agility enterprise-wide

All firms have an obligation to ensure their organisation has enterprise-wide, secure, robust, and reliable services which continually satisfy regulatory demands and provide true business resilience. Disruptive events, increasing dependencies on third parties, complex operations, siloed functions, and technologies are the main challenges to achieving continuous operational resilience. The ability to anticipate, prevent, adapt and recover from business disruption is a non-negotiable requirement.

KA2 uses the power of the ServiceNow platform and its automated workflows to embed risk management and resilience into everyday activities. This provides an integrated solution across the enterprise to continually manage business operations, leverage a single data source and appraise business stakeholder of inherent risks through dynamic dashboards and reporting. It’s still ServiceNow, only smarter.

The Smarter Framework

To survive and prosper in this fast-changing, technology-driven world, all businesses must adapt to ensure a sustainable and prosperous future. Using ServiceNow, KA2 can help you rethink your business and technology infrastructure strategy and support a seamless transition into a more agile, fit-for-purpose operating model that underpins accelerated business innovation.

KA2’s Smarter Framework methodology has helped many firms transform and future-proof their businesses by providing enhanced, security-driven experiences for their customers and employees. It underpins all our client’s change programmes and is proven to deliver highly flexible outcome-based technology transformation projects that incorporate essential compliance and security considerations. It is the smarter approach to ServiceNow adoption.

Service Now Partner logo.

It's all about the team

No matter how well defined, a new ServiceNow implementation or upgrade programme will be subject to unexpected twists and turns along the way. No problem, our domain experts have been there and done it all before, unfazed by any unexpected challenges. Together we create unique but effective solutions to ensure the programmes stay on track and are delivered on time. Our clients really appreciate our pragmatic, no-nonsense approach to getting the job done. KA2 delivers the smartest ServiceNow experience.

Meet the team

Your success is our success

So, whether you are embarking on an enterprise-scale ServiceNow implementation programme or a single discrete change project, we are here to help. With KA2 by your side, your organisation will be transformed into a resilient, future-proofed business able to adapt quickly and intelligently to whatever the future holds. Embracing ServiceNow with KA2 is the smarter way forward.

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What our clients are saying

“It was important to have an enterprise Risk solution that fully integrated with the wider ServiceNow processes we had adopted already. KA2 delivered great new functionality and automation to the GRC processes and worked collaboratively with us to achieve first-class results. The complex project not only met our stated business outcomes but exceeded them.”

Senior Business Analyst
Global Investment Bank

“Our relationship with KA2 has been very positive from the word go. They rose to all the unforeseen challenges providing practical, workable solutions to any problem. The team is very knowledgeable and they deliver.”

Global Head of IT Operations
Trading Division of a Natural Resources Organisation

“Their experience and keen interest in the programme made it a collaborative and productive experience. It was a team effort, and KA2’s involvement undoubtedly made a major contribution to us hitting each and every programme milestone.”

Service Delivery Director
Global Settlements Organisation

“We have been very satisfied with all the assignments and the deliverables. I welcome the opportunity to continue to work with KA2 on future initiatives and projects.”

Global Head of IT Operations
Trading Division of a Natural Resources Organisation

“I was very pleased with KA2ʹs involvement and interest in the work, I really felt they had some skin in the game, which made it a collaborative experience and resulted in numerous positive suggestions during the lifecycle of the Programme. Their involvement undoubtedly made a major contribution to us hitting each and every programme milestone.”

Service Delivery Director
Global Settlements Organisation

“We have worked with KA2 for many years, across a range of infrastructure projects. In all cases KA2 have taken the time to listen carefully to our brief and desired outcomes and have consistently delivered highly sucessful, time bound projects.”

Global Head of Data Centre Services
Information Services Organisation

“KA2’s involvement has proved invaluable in helping us transform our IT service delivery model. Their insights and unique approach have enabled us to create a new digital culture centered on a differentiated – yet fully compliant – experience for our internal customers.”

Head IT Service Management,
Global Investment Bank

“KA2 was key in enabling us to get a 360-degree view of the target acquisition. Their technical expertise, security-first mindset and deep understanding of highly regulated industries meant we were able to provide our client with the insights they needed to make the best investment decision.”

Lily Covington, Director
Cruxy & Company

“KA2 not only led the implementation of our ServiceNow platform, but also helped us identify and take advantage of the opportunity to develop a foundation for continuous innovation.”

Head of IT Service Management,
Global Investment Bank

Latest blog post

Operational Resilience: The next evolution of better customer service?

Kelvin Ceberg, our Head Of Operational Resilience shares his thoughts.

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Every organisation is different and has unique requirements. Our experience enables us to create tailored programmes, designed to deliver.

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