29 June 2021
As the Digital Revolution accelerates, companies are waking up to the fact that the new services and suppliers they are reliant upon are intrinsic and ubiquitous to the service provided to their customers. Therefore, the risks in their supply chain need to be evaluated and mapped to understand where interconnections may impact their services in the event of failure. This evaluation should include the mitigations in their own Supply Chain Risk and Incident Triage plans.
Fastly, a global CDN provider that services 800+ major customers in media, payments, and many firms reliant on cloud services, hit the headlines recently for all the wrong reasons. They were at the centre of an event that severely impacted their own and, in turn, their customers’ ability to deliver their business services. The disruption had a far-reaching domino effect throughout the supply chain.
Speculation of a cyber-attack circulated. In this case, fortunately, it was a configuration error/issue that was the root cause of the event, which was efficiently dealt with by Fastly in 59 minutes.
Nonetheless, it was a big wakeup-call for those businesses impacted. All organisations, affected or not by this specific event, should pay attention to the event and immediately focus on managing Supply Chain Risk.
KA2’s domain practitioners help organisations build and deliver a Supply Chain Resilience framework to meet the tolerance levels required to remain operational during a disruptive event using policies, procedures and accurate data management, which underpin each business service.
We analyse critical areas of the supply chain and how data is collated, integrated and reported, ensuring decisions and actions can be taken quickly to minimise risk and impact.
The KA2 domain practitioners translate the specific security, risk and service management requirements to design and build an integrated operational resilience framework and use the ServiceNow workflows to automate and operate it. A complete end-to-end project lifecycle.
With the right technology and processes in place, organisations will have improved oversight and ability to react to future events and, importantly, take proactive action to ensure they minimise exposure to disruptive events.
KA2’s Supply Chain Resilience Review focuses on;
The KA2 Smarter ServiceNow solution will support the business to:
If we take another look at Fastly, they are a service provider to Shopify and Stripe, therefore accessing services from these and many other organisations affected by the disruptive event, large and small, would have been severely impacted. Apart from the apparent short-term direct costs of the outage, there is also the cost of the longer-term reputational damage caused by the disruption to services throughout the supply chain, which is more difficult to quantify and to fix. So it’s essential to learn from the Fastly event and ensure that your organisation has a robust Supply Chain Resilience framework that provides a risk overview in real-time.
To discuss how KA2 can help your organisation implement robust Supply Chain Management and improve your risk profile using the ServiceNow platform, contact us to arrange a chat.