This six-part series explores how enterprises are reimagining IT Service Management to deliver global consistency, continual improvement, and intelligent operations. Drawing on KA2’s real-world experience in large-scale transformation, it shares practical insights into operating model design, ISO 20000 maturity, risk and knowledge integration, AI adoption, and value-based measurement.

Together, the articles form a roadmap to the intelligent enterprise — where ITSM isn’t just about managing services, but enabling experience, trust, and value.