Like many organisations, our customer ran an essential element of their procurement operations on a siloed system, which lacked automation and workflow and was designed for a less complex operating environment. They were keen to utilise the ServiceNow Supply Chain Management workflows and the broader platform automation and integration capability.
The Group CTO engaged KA2 based on our in-depth understanding and extensive experience of ServiceNow in the financial service sector. He was keen to understand how the business could exploit the existing ServiceNow platform’s broader capability and sought KA2’s advice on its suitability to meet the Supply Chain Services use case.
The key requirement was to provide ServiceNow users access and visibility of contract data to simplify and accelerate supporting business processes.
In addition, the Head of Procurement wanted to track contracts to assess global performance metrics and monitor key contract dates and introduce data standards to stop high levels of duplication and errors associated with the legacy system.
Working in partnership with the Group CTO and Supply Chain Services team, we agreed that the ServiceNow Contract Management module met the bank’s essential requirements and could deliver additional benefits.
KA2 implemented out-of-the-box functionality as the central contract repository and management tool and quickly identified further enhancements and a capability improvement roadmap:
Acting as the agile ServiceNow Specialist Partner, we worked alongside the Bank’s ServiceNow offshore BAU Partner to deliver the solution, including the vital testing and release phases. Our mantra is ‘out the box’ with zero customisation, and we challenged the France-based Supply Chain Services stakeholders to review current processes and adopt the platform workflows with minimal configuration.
As a result, the solution standardises and automates the contract management lifecycles, covers all contract types, handles numerous currencies, provides role-based access/security to sensitive contracts supports business stakeholder ownership and integrates the single source of contract data with other processes, including incident tickets.
Using the KA2 Smarter Framework, our agile delivery methodology, the implementation of Contract Management, including the import and cleansing of all contract data from the legacy system, was completed in under five weeks. The successful project was awarded a 5-star ServiceNow Customer Satisfaction Score by the key SCS stakeholder
Digital Workflows and automation transform contract management, making it easier for stakeholders to review, edit and sign contracts from anywhere.
Standardisation of contract types, forms and reduced data points to ensure data integrity and cost efficiencies
Single data source to support Vendor Risk Management and Operational Resilience objectives
Creates more efficient contract review processes to improve approval timelines, transparency and compliance
Awarded ServiceNow 5-Star Customer Satisfaction Rating