As part of a wider transformation programme, the Bank decided to modernise its risk management system by migrating from its in-house legacy system to the ServiceNow platform, utilising the ServiceNow GRC module and workflow capability.
To support the initial business case, KA2 analysed the ServiceNow platform capability and then led the design, implementation, and testing of the solution. KA2 co-sourced the project team of customer resources, KA2 Solution Consultants and Development Specialists to deliver the project within an aggressive nine-month timeframe
The bank sought to complete a complex migration of more than 30 critical processes – with more than 90 business dependencies. Each process and function from the legacy system were reviewed/redesigned by the project team to ensure efficiency and consolidation.
The new Risk Platform was designed to meet key outcomes:
KA2 was initially engaged to implement the Bank’s enterprise platform for ITSM, ITAM, and ITOM. With its deep understanding of the bank’s platform and expertise across ServiceNow GRC, Integration Hub and IT workflows, KA2 could also ensure a highly successful and accelerated ServiceNow deployment to replace the legacy risk system.
The KA2 Smarter Framework agile delivery method enabled the team to plan project sprints, which delivered further enhancements and functionality on the platform. KA2 aimed to take the ServiceNow GRC functionality ‘out the box’ with zero customisation, retain the platform as a single source of data and challenge status quo thinking with the business stakeholders to achieve the best outcomes.
The business requirements were captured in a series of workshops and discovery sessions. The KA2 domain practitioners translated the requirements into a working solution on the ServiceNow platform and the development stories were written in the ITBM module.
The stakeholders were fully involved at each step, with regular ‘playback’ and ‘show and tell’ sessions, together with training delivered to resources involved in operating the new processes.
Each delivery utilised elements of the extensive ServiceNow workflow capability and its architecture including Integrations, Mid Servers, Service Portals, CMDB and its data model.
Achieved annual cost savings by automating time-consuming siloed manual processes for managing risk and compliance
Provided common datasets, continuous monitoring, integrated workflows and real-time dashboards and reporting
Embeded risk management and compliance into everyday working practices and integrated across the enterprise
Stakeholder engagement and reporting to improve business decisions and reduce regulatory exposure
Awarded ServiceNow 5-Star Customer Satisfaction Rating
“It was important to have an enterprise Risk solution that fully integrated with the wider ServiceNow processes we had adopted already. KA2 delivered great new functionality and automation to the GRC processes and worked collaboratively with us to achieve first-class results. The complex project not only met our stated business outcomes but exceeded them.”