Delivery operating model

The client was a market and trading arm of a global natural resources organisation, working for the IT delivery function who were responsible for all application based projects and BaU services. The overall business had grown rapidly, from seven to over 700 people in just three years, and consequently the complexity of the application portfolio that had been developed organically over time, was not delivering as the business required. The client selected KA2 to help them to optimise this important function and meet changing business requirements, without compromising the firm’s agility and their ‘can-do’ culture.

KA2 completed a complete review of their structures and processes and then designed a new operating model. The solution retained successful core agile development processes, but also implemented new service structures and processes around these, delivering:

  • Separated ‘BaU Work’ from ‘Project Work’ policies to create clarity within the business and were designed to speed up ‘small change’ delivery
  • Collated and standardised onto a new process all assessment, prioritisation and stakeholder management through a single ‘front door’ for delivery Services
  • Improved mechanisms for application portfolio ownership at a technical level, with resources rotating between BaU and projects. This enabled better knowledge retention and ensured that all applications are effectively supported.

The new operating model was accepted by all the key stakeholders and has improved delivery at no additional ongoing costs.

Flexible in our approach

“Our relationship with KA2 was very positive from the word go and we have continued to work with them over the last few years on a variety of assignments. They have been flexible in approach and engagement; this no doubt comes from the considerable market and industry knowledge of the company principals. KA2 were very receptive to our needs, rose to all the unforeseen challenges and provided practical solutions. As a team they are high quality, knowledgeable and experienced people and are genuinely accommodating and flexible.

From a client perspective, this makes the engagement with KA2 richer in content and yet easy to conduct business with, which gave us confidence that great results will be achieved. They have ensured that as a client we have been satisfied with all the assignments and deliverables. I welcome the opportunity to continue to work with them on future initiatives and assignments.”

Global Head of IT Operations – Trading Division of a Natural Resources Organisation