Enterprise Service Management


We are hosting another in the series of our Smarter Forums, and our second virtual event. The session will be opened by Lewis Martin – KA2 Head of Enterprise Service Management and we are delighted that Rob Gwatkin, Global Senior Service Delivery Manager  for Veolia will lead the open discussions. The session will cover two important topics:




Where: Zoom

When: Wednesday 4th November 2020:   15:30 – 17:00


   Welcome Introduction
15:35   Open Discussion: Hey! This is more than just ITSM
16:10   Open Discussion: Service Management for Remote Everywhere
16:55   Closing Summary
17:00   Close

Other: Strictly by invitation only.

Hey! This is more than just ITSM

How do we convince C-Suite that ServiceNow is not just an IT ticketing tool, but a powerful business tool?

Service Management for Remote Everywhere

Faced with long-term changes to working practices, how does Service Management meet the Satya Nadella – CEO, Microsoft vision of the Remote Everywhere world?

About The KA2 Smarter Forums

The purpose of the forum is to provide a platform which enables a group of like-minded practitioners to openly share business related issues and explore new thinking in a non-sales ‘Chatham House rules environment. By leveraging our combined knowledge and hands-on experience, we can examine precisely what we need from Service Management and what can be done to drive value from this important business function. These highly collaborative get-togethers enable participants to produce practical answers to real-world user challenges. 

Focused and Relevant

With the last sessions focusing on several high priority topics, we intend to continue the conversations to expand out the wider Service Management themes. To extract maximum value from these sessions the number of attendees will be limited, and the published agenda will only contain a small number of topics. Previous attendees have demonstrated a keen willingness to contribute to the lively and open discussions. The Forum has already engendered some excellent business collaborations and knowledge sharing and we look forward to encouraging these positive attributes going forward. 

Please feel free to contact me directly if you have any questions or would like to propose specific agenda items for this or future events. Let’s tackle these important business issues together by driving outcome-based discussion activity. I am excited to hear from you. 


Lewis Martin, Head of Enterprise Service Management – KA2


The Smarter Forums are sponsored by KA2.