Get ready for another giant leap forward with ServiceNow’s latest update – Xanadu

Following the impressive Washington and Vancouver releases, ServiceNow Now has once again raised the bar. Xanadu brings AI into sharper focus, delivering smart, actionable insights across industries. Here at KA2 Limited, we’re eager to explore what this release means for organisations looking to streamline operations, boost productivity, and scale at speed.

What’s in a Name?

Xanadu isn’t just a quirky name. It harks back to the legendary summer palace of Kublai Khan, a symbol of innovation, luxury, and efficiency. Marco Polo once described Kublai Khan’s Xanadu as a city of “pleasure and power.” The modern-day Xanadu from ServiceNow offers your organisation the same blend of resilience and efficiency – minus the horseback riding and palace gardens! This release promises a wealth of advancements that will transform the way you work.

AI That’s Built for Your Business

With Xanadu, AI isn’t just an add-on – it’s woven into the very fabric of the platform. This release brings industry-specific solutions to sectors ranging from retail to banking, delivering bespoke AI enhancements that cater to the unique challenges faced by each.

One standout feature is the improved Now Assist. By integrating AI directly into workflows, this tool enables faster, smarter decision-making. Whether you’re automating routine tasks or optimising customer interactions, Now Assist delivers.

Customisation at Its Finest

If customisation is the name of the game, Xanadu’s got you covered. The Now Assist Skill Kit empowers users to create bespoke AI skills. Think of it as your personal AI development hub, where you can tweak prompts, integrate platform data, and develop solutions specific to your organisation’s needs – all through a single interface.

Scalability Without Compromise

Xanadu also introduces RaptorDB, an ultra-fast database designed to handle vast amounts of data without sacrificing speed. Whether you’re managing thousands of customer queries or processing complex datasets, this innovation ensures your AI models perform at their best – without the lag.

Operational Resiliency Made Simple

ServiceNow has always been about resilience, and Xanadu is no exception. With dynamic alert tagging and enhanced Service Reliability Management, operational efficiency has never been more attainable. These tools give organisations real-time insights and the ability to predict and resolve issues before they escalate.

Real-Time Analytics

With Xanadu’s enhanced real-time analytics capabilities, organisations can gain more immediate insights into their operations. These updates make it easier to track key performance indicators and metrics in real time, empowering teams to make quicker, more informed decisions. By harnessing live data, businesses can spot emerging trends, address potential issues sooner, and fine-tune their processes to achieve better results.

Seamless Integration for Maximum Collaboration

Microsoft 365 and Slack integrations have also been upgraded, meaning your team’s favourite tools can now play seamlessly alongside the power of ServiceNow’s AI. Collaboration just got a whole lot easier! Whether you’re using Outlook for emails, Teams for meetings, or Slack for instant communication, Xanadu ensures all these platforms work in harmony to enhance productivity and streamline operations.

Why Xanadu?

The real question is – why not Xanadu?With its focus on making AI actionable, scalable, and industry-specific, Xanadu is set to revolutionise workflows across the board. At KA2, we believe this release is a game-changer for enterprises looking to take their operations to the next level.

In Summary

Xanadu doesn’t just offer incremental improvements; it represents a bold step towards a future where AI doesn’t just support your operations – it drives them.

Curious about how Xanadu can fit into your organisation? Get in touch with us at KA2 to learn how these features can be tailored to your specific needs.