KA2 Insight: ServiceNow ‘Quebec’ Release

23 March 2021

Quebec has a host of enhancements across the platform, with updates to the existing applications, and a breadth of new functionality. The update gives focus to CMDB, which is a good move. Having the right foundation to provide an accurate view of your enterprise ensures you can leverage this information for a wide range of business benefits. The improved Virtual Agent and Incident playbooks ensure that ITSM continues to drive productivity, while DevOps updates increase agility.

As a specialist GRC and SecOps ServiceNow Partner, KA2 are excited by the six SecOps areas updated in the Quebec release. With security and risk control being key to business resiliency, the SecOps updates for MITRE ATT&CK Framework Support and Vulnerability Response and Assignment ensure this important ServiceNow capability continues to develop at pace and stays at the forefront of ServiceNow’s solution.

Many of our customers are planning their releases now and KA2 will be helping them to execute Quebec in weeks rather than months, positioning them to take advantage of the new capability at pace. To find out how KA2 can help you accelerate the time to value of new releases on your ServiceNow platform, please get in touch.

In the meantime, KA2 recommends joining the Quebec release broadcast here to find out even more about the exciting new enhancements and functionality.