Carol Taylor – Customer Success Manager

Carol joined us in November 2022 as our Customer Success Manager within the Enterprise Service Management team.

This role was created to help KA2 customers maximise their ServiceNow investments and provide quality assurance to our current and future client engagements.  She has also taken on the mantle of COzNow Product Ower, working with Jean-Marc on the COzPro development roadmap.

Carol brings a wealth of experience with the ServiceNow platform, from delivering greenfield implementations to supporting clients with their existing deployments on a global scale.

With over 20 years working in IT, primarily in the Financial Sector, her strong Service Management experience spans many key functions, such as Applications Support, Incident and Problem Management and Service Manager and enables her to draw on a wide range of skills and knowledge to offer expert guidance and advice to the KA2 team and clients alike.

Her most recent role as a Business Process Consultant has deepened her understanding of complex business processes, and this expertise, combined with her detailed experience with the ServiceNow platform, allows her to interface effectively with IT and the business for service management and platform delivery across the enterprise.

And when Carol is not working diligently helping the KA2 team to deliver five-star customer results, she spends much of her time out and about in Kent with her two dogs, Lainey and Leo.