From Fragmented to Future-Ready: Evolving the IT Operating Model for Global Consistency Zoe Robertson | October 16, 2025
Service by Design: Embedding a Smarter Service Introduction and Integration Framework Zoe Robertson | October 16, 2025
Resilient Knowledge: Strengthening Risk and Knowledge Management in the Digital Enterprise Zoe Robertson | October 16, 2025
AI in Service Management: From Reactive Operations to Predictive Intelligence Zoe Robertson | October 16, 2025
Measuring What Matters: Advancing CMDB and KPI Maturity to Drive Experience and Value Zoe Robertson | October 16, 2025
